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FAQ

Dungeon Dogs

GAME CHAT, INVITES & FACEBOOK

Why can't I see the In-Game Chat?


If you can't see the in-game chat it means you filled in "below 16 years of age" when starting Dungeon Dogs! The reason for that is that because of GDPR laws in Europe, In-Game chat is disabled for players below 16 years of age, amongst other things!. If you are under 16 years old and want to access the In-Game Chat we require Parental Consent. In order to do so, you'd need to send an email to support@pocappstudios.com' with the title "Dungeon Dogs - Parental Consent" 👍 Information required in this email:
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Dungeon Dogs. 2) After we have reviewed and confirmed the information we will help you enable the features restricted by GDPR laws - like the In-Game chat!

None of the information provided will be shared and will only be used for this purpose! :3




How do I chat with other players in-game?


Tap the Chat Bubble icon (located in the Main Menu / Rebel Camp, at the bottom left corner) and Log In with Facebook to be able to Chat with other players in-game!




How do I log in with Facebook?


You can log in with Facebook in 2 places! ✌ 1. In the Chat Menu by LIKING or COMMENTING. 2. In the Minty Bark Pop up there's a Log In Button.




Is my progress saved if I'm connected to Facebook?


No - Dungeon Dogs does not use Facebook to save In-Game Progress :( To save your progress you need to connect your Google Play or iCloud account with Dungeon Dogs. The Menu can be found in Game Settings > Check Cloud Save > Log In or Save To Cloud! 👍




How do I invite my friends from Facebook?


Easy! 😉 Go to the Social Menu (located in the bottom left corner) > tap the 3 dots Button in the Main Menu / Rebel Camp > tap the "Invite" Button at the top!




I’m inviting friends for Minty Bark but they don’t show?


Make sure they have finished the Tutorial and that you have used different links for all your invites! Then they will count towards your Minty Bark Progress




Why can't I login to Facebook and/or get Minty Bark?


If you can't login to Facebook and/ord get Minty Bark it means it means you filled in "below 16 years of age" when starting Dungeon Dogs! The reason for that is that because of GDPR laws in Europe, certain in-game functions are disabled for players below 16 years of age, amongst other things!. If you are under 16 years old and want to get Minty Heart we require Parental Consent. In order to do so, you'd need to send an email to support@pocappstudios.com' with the title "Dungeon Dogs - Parental Consent" :3 Information required in this email:
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Dungeon Dogs. 2) After we have reviewed and confirmed the information we will help you enable the features restricted by GDPR laws - like the In-Game chat!

None of the information provided will be shared and will only be used for this purpose!





TUTORIAL

How do I get new Dogs?


You can get new Dogs by buying them in the Shop from Common, Rare or Mythic Boxes, collecting them from the Calendar or Crafting Eggs in the Alchemy Station. You can also get new Dogs by receiving Tickets and using said Tickets in the Shop!




The quest tells me I need 4 dogs, but I only have 3 slots?


The quest needs 4 skills! It means that you will have to evolve 1 dog to unlock their second skill to be able to continue the quest! 🏹




I need two skills, but the game only let me send one dog on the mission! Is that a bug?


Every Dungeon Dog can have two skills. To get access to their second skill, you would need to evolve them to level 5 in your Barracks!




What are Tickets?


Tickets are used for recruiting Dogs for free! Green Tickets are of recruiting Common Dogs, Blue Tickets are for Recruiting Rare Dogs and Orange Tickets are for recruiting Mythic Dogs.




How do I get Tickets?


You can receive Tickets as Rewards from Quests, from Leveling Up your Camp or from the Calendar.




Can I sell Dogs I don’t want?


Kind of! In Dungeon Dogs you can Dismiss the Dogs you don't want in your Camp for Embers that are used for evolution and crafting!




How do I Dismiss a Dog?


You can Dismiss a Dog in the Barracks Menu by choosing the Dog you want to Dismiss, tapping Dismiss and then confirming your choice to Dismiss said Dog in two steps.




Can I get my Dismissed Dog back?


No 😔 There is no way to get a Dismissed Dog back to your camp, it's a permanent action!




How do I access the Barracks Menu?


You can access the Barracks Menu by tapping the House to the left in your Main Menu / Rebel Camp. Or by tapping the House Button at the top left of your Main Menu / Rebel Camp.




How do I decide which Dogs are shown in my Guild?


You can decide which Dogsare shown in your Camp by Activating them in the Barracks Menu. If all Activated Dogs are on Quests random Inactive Dogs will be displayed in your Camp.




How do I Activate or Inactivate Dogs?


You can Activate Dogs in the Barracks Menu (access it by tapping the House to the left of your Main Menu / Rebel Camp). Select the Dog you want to Activate or Deactivate and tap the arrow to move them from Active to Inactive. The amount of Active Dogs you can have depends on the Upgrade Level of your Barracks.




How many Dogs can I send on Quests?


You can only send your Active Dogs on Quests. To increase the number of Active Dogs in your Camp you have to Upgrade the Barracks. You can Upgrade the Barracks in the Shop Menu. Scroll until you find the Barracks and tap to Upgrade it! You can have a Maximum of 10 Active dogs!




How do I increase the number of Active Dogs?


To increase the number of Active Dogsin your Camp you have to Upgrade the Barracks. You can Upgrade the Barracks in the Shop Menu. Scroll until you find the Barracksand tap to Upgrade it! You can have a Maximum of 10 Active Dogs.




What do Skills and Traits do?


Certain Skills enable you to do the Quests that require that specific Skill. Traits are passive powers that helps the Dogs in different ways while doing Quests (e.g. more rewards, faster quest times etc).




I got a Dog but it’s Skills/Traits are grey. What does it mean?


This means that the Dog is not Evolved enough to acquire said Skills / Traits. You can unlock its Skills and Traits by Evolving them with Embers!




How do I unlock a Dogs Skills and Traits?


You can unlock Skills and Traits for your Dogs by Evolving them using Embers!




How do I evolve Dogs?


a. You can Evolve Dogs in the Barracks Menu by choosing the Dog you want to Evolve and then tapping the Evolve Button (bottom right). All Dogs have Four Evolve Stages and the cost for Evolving a Dog differs depending on the Dogs Evolution Stage or Type (Common, Rare or Mythic). b. Stage 1: Outfit c. Stage 2:Trait d. Stage 3: Outfit e. Stage 4: 4:Skill




How do I level up my Dogs?


You can level up your Dogs by sending them on Quests. Your Dogs receive XP for every Quest they complete!




How do I level up my Low-Level Cats?


You can level up your Low-Level Cats by sending them on Quests. To get Low-Level Quests you have to Activate your Low-Level Cats then wait for the quests to Refresh. When the Quests Refresh you will get Low-Level Quests for your Cats




How do I level up my Camp?


You can level up your Camp by doing Quests. For every Quests your Camp completes you receive XP as the Rebel Captain!




How do I see how many Dogs I have?


You can see all the Dogs you have in The Barracks Menu.




How do I see how many Dogs I have collected?


You can see all the Dogs you have collected in your Hero Book! You can access the Hero Book by tapping the Book to the top left in your Main Menu / Rebel Camp.




How do I access the Hero Book?


You can access the Hero Book by tapping the Book to the top left in your Main Menu / Rebel Camp.




How do I change my Dogs Outfits?


You can choose which outfit your chosen Dog is wearing in the Armory Menu(In the Barracks). To choose between several Outfits, the Outfit needs to be unlocked first by Evolving your chosen Cat.




How do I unlock Outfits for my Dogs?


You can unlock Outfits for your Dogs by Evolving them to the Max or purchasing new Outfits.




How do I Rename my Dogs?


You can Rename a Dog in the Barracks Menu by choosing the Dog you want to Rename, tapping the Rename button (above the dog portrait) and typing in the preferred name.




How do I send my Dogs on Quests?


You send Dogs on Quests from your Quest Board. Pick a Quest, assign your chosen Dogs then tap Start Quests in the bottom right corner. The Quest Board is located In the middle of your Main Menu / Rebel Camp.




How do I access the Quest Board Menu?


The Quest Board is located In the middle of your Main Menu / Rebel Camp.




What's the difference between the "Normal" Quests and “Story Quests”?


Story Quests have much harder Requirements and are special with unique Dialogue in-game. On Story Quests, you have to meet ALL of the Requirements to start the Quest (Dog Level, Skills, Number of Dogs). On Normal Quests the only Requirement is the Number of Dogs needed. Meanwhile, having the proper Dog Level and Skills for the Quest raises the Great Success Chance but are not required to start the Quest.




Why can’t I go on Story Quests?


Check if you fulfill the Requirements for Skills, Dog Level, Material Costs and Number of Dogs! If you do not meet the Requirements you can't go on a Story Quest.




How do I enter a Battle?


When you start a Quest, a Battle Icon will appear on the Quest Card. In order to join the Battle, you need to tap the Battle Icon.




How do I fight in a Battle?


To fight in a Battle you need to tap on the Enemy that your Dogs are fighting. Tapping the Enemy depletes your Tap Energy (displayed on the Bar at the top of the screen). You can also use the Dogs Attack Skill to deal damage to the Enemy. Or crafted weapons, they can be found in the bottom right corner.




What is an Attack Skill?


All Dogs have an Attack Skill displayed on the Bar at the bottom of the screen in the Battle Menu.




How do I use a Dogs Skills?


You charge the Attack Skill of your Dogs by dealing tapping damage to the Enemy. When a Dog's Attack Skill is ready, its portrait turns bright and shiny. Tap the Dog's portrait to use the Attack Skill.How do I use a Dogs Skills? You charge the Attack Skill of your Dogs by dealing tapping damage to the Enemy. When a Dog's Attack Skill is ready, its portrait turns bright and shiny. Tap the Dog's portrait to use the Attack Skill.




What is Tap Energy?


Tap Energy is what you use to attack Enemies in Battle.




Why does it say I'm out of Tap Energy?


There is limited Tap Energy. If you run out of Tap Energy you have to Refill it with an Energy Potion or by waiting for it to get Refilled on its own.




How do I refill my Tap Energy?


Tap the Energy Potion to the right of the Energy Bar at top of the Quest Board Menu or In Battle Menu and watch an Ad. Or wait until it has Refilled on its own.




Can I upgrade my Tap Energy?


Yes you can. You can Upgrade your Tap Energy by Upgrading your Quest Board to Max 600 Tap Energy.




How do I upgrade the Quest Board?


You can Upgrade the Quest Board from the Shop Menu or by tapping Quest Board Menu, scrolling to the far right and tapping the Upgrade Option.




What do Battle Items do?


Battle Items help your Dogs finish the Quests faster in-battle.




How do I use Items in Battle?


To use the battle items you have to Activate them to the left of the Battle Menu (in-battle).




How do I create Items to use for Battle?


You can craft Battle Items in the Alchemy Station.




What are Eggs?


Eggs are Dogs that you can Craft in the Alchemy Station.




How do I Craft Eggs?


You can Craft an Egg when you fulfill the Material Requirements at the Alchemy Station.




What is the Alchemy Station?


The Alchemy Station is where you can use your Materials to Craft them in to other Items such as Battle Items, Eggs, Rare Embers or other Items that help you in Battle.




How do I access the Alchemy Station?


You can access the Alchemy Station by tapping the Cauldron in the middle of your Main Menu / Rebel Camp.




How do I use the Alchemy Sation?


The Alchemy Station has 4 different standard tabs. Everything, Battle Items, Guild Items and Eggs. To Craft an item, you need the Required Materials. If you have the Required Materials simply choose the Item/Egg/Ember that you want to create and tap the Craft Button on the right side of the menu.




How do I skip the waiting times in the Alchemy Station?


You can pay Gems to skip the waiting time in the Alchemy Station. The Gem Price depends on the time skipped.




What are Quest Items?


Quest Items are crafted at the Alchemy Station and are used to help you with Quests (e.g. increasing rewards, decreasing Quest Duration, etc.).




How do I use Quest Items?


To use Quest Items you need to Activate them. You Activate Quest Items in the Inventory Menu when you've entered the questboard.




What are Embers?


Embers are used to Evolve your Dogs. There are Common Embers and Rare Embers and they all come in 3 colors: Yellow, Pink and Blue Embers.




How do I use Embers?


You can use your Embers when Evolving Dogs in the Barracks Menu.




How do I get Embers?


You can get Embers by doing Normal Quests that rewards Common or Rare Embers depending on which day of the week it is. You can also get Embers by gaining them as rewards from the Calendar, by Dismissing Cats and by buying them in the Shop. There's a better chance to get Embers on level 4 quests and higher.




Which days do Quests have a chance to Reward Embers?


a. Mondays do not reward any Embers since Mondays are universally known as the worst day of the week. b. Tuesdays: Common Pink Embers c. Wednesdays: Common Yellow Embers d. Thursdays: Common Blue Embers e. Fridays: Rare Pink Embers f. Saturday: Rare Yellow Embers g. Sunday: Rare Bue Embers




Can I convert Common Embers for Rare Embers?


Yes you can Craft Rare Embers with Common Embers in the Alchemy Station.




What is the Market?


In the Market you can Exchange Materials for other Materials that you need.




How do I use the Market?


First choose which material you want to trade in on the left side. On the right chose what material you want to acquire. The slide in the middle decides the quantity of materials which will be gained / lost.




How do I skip the waiting times in The Market?


You can watch an Ad to skip the waiting time in the market.




What are Materials used for?


Materials are used for Upgrading your Material Stations in the Main Menu / Rebel Camp l as well as a Requirement for Story Quests and Normal Quests. Materials are also used for Crafting Items/Eggs in the Alchemy Station and Upgrading your Barracks.




How do I get Rare Materials?


You can get Rare Materials from Quest Rewards. You can also Trade Common Materials for Rare Materials in the Market or by buying them directly from the Shop.




My materials are disappearing!


Materials are used to go on Quests which is why it may seem like they have disappeared. Sometimes your game doesn't save properly if you collect materials and exit the game. Try going in and out of the barracks before exiting and the materials should be in your inventory when you get back.




What are Daily Quests?


Daily Quests are Special Quests that you can finish once/day that give high rewards and a Mystery Box, containing a random Reward.The Daily Quests reset at midnight 00.00 every day.




How do I complete Daily Quests?


a. You can complete your Daily Quests by: b. Entering 3 Battles c. Collecting 100 Materials d. Shake Dogs for 100 Gold. e. Finish 5 Quests f. Finish at least 3 Daily Quests and you will be rewarded with a Mystery Box, containing a random Reward.




I don’t get any more Gold from shaking Dogs. What happened?


Make sure to first pick up all of the Gold. If Gold still doesn't come out it's because you have finished your Daily Quests.




How do I use the in-game Shop?


You can access the in-game Shop by tapping the Box Button in the top right corner. The in-game Shop has 5 different standard tabs. Dog Boxes, Upgrades, Gold, Gems and Embers. Tap the different tabs to get information on what you can buy. Preview the Item by tapping it. Purchase the Item by first previewing it then confirming the purchase. Sometimes the Shop has an extra tab containing special items – usually Event-Exclusive Dogs!




How do I get more Gold?


You can get Gold from quest rewards, shaking dogs, buying Gold straight from the Shop or from the Calendar.




How do I acquire more Gems?


You can get Gems from quest rewards, buying Gems straight from the Shop or as Calendar.




Why can’t I purchase from the store? Says unavailable?


This happens when you don’t have a proper connection to the Google / iOS. To resolve this problem, make sure you have a good Wi-fi connection. You can also restart the game or if this doesn't work you can restart your device.




How can I collect Event Materials during the event?


You can either acquire them by doing Event Quests or Normal Quest. You can also purchase Event Materials directly.




What are the Event Materials used for?


You can use the Event Materials to Hatch Event Dogs in the Alchemy Station.




How do I obtain BunBun, San, Pepper etc.?


BunBun, San and Pepper are part of the Calendar Dogs and are given as Daily Login Rewards. The following Dogs are given on these Calendar Days. Day 2 – BunBun Day 5 - Toto Day 7 – San Day 13 – Exton Day 19 – Pepper Day 28 – Aurora Day 42 – Annie Day 56 – Razia Day 70 – Sasha Day 84 – Anubis




How do I get an achievement?


Right now we don't have a dedicated achievement menu in-game. However you can get achievements through the Google Play Services and iOS Game Center but they don't give any rewards in game.




How does Reputations work?


You can earn Reputation Tokens from the respective guilds: The RedCapes, The FrostFangs and The SunSeekers! [Unlocks at Guild Level 20 or above!] Reputation Tokens can be earned by doing Reputation Quests. Reputation Quests have a rare chance to spawn from Level 6 quests and above! [They are very hard to get &difficult to beat!] Deliver your earned Reputation Tokens to the guilds in order to earn Reputation Level with each guild separately! Each time you Level Up in Reputation you can open a Reputation Chest with a chance to get exclusive RedCapes, FrostFangs or SunSeekers items!





VIP, PURCHASES & SUBSCRIPTIONS

I can't connect to Amazon App Store?


Reach out to Amazon Support for help! Since this is not a Dungeon Dogs issue we can't help you




How do I un-subscribe to a Subscription in Castle Cats?


On Android:
1) On your Android phone or tablet, open the Google Play Store .
2) Check if you're signed in to the correct Google Account.
3) Tap Menu Subscriptions.
4) Select the subscription you want to cancel.
5) Tap Cancel subscription.
6) Follow the instructions

On iOS:
1) Launch the Settings app.
2) Tap iTunes & App Store.
3) Tap on your Apple ID.
4) Tap View Apple ID when the pop up window appears.
5) Enter your Apple ID password or fingerprint ID when prompted.
6) Tap Subscriptions.
7) Tap the Subscription you want to cancel




I purchased ( x ) but I didn't get it!


Oh no! The Evil Cat King must have stolen it! 😾 Use the form below to get in touch with Dungeon Dogs Support and they will make sure the purchase is returned to you! Or if you want a refund: Issue a refund on the App Store or Play Store using the receipt that you received when making the purchase!




How do I get VIP Points?


VIP Points are received when making real money purchase in-game! 💰 !OBS! Gold/XP Subscription ise exempt from VIP Points.




How do I activate VIP?


In the VIP menu (located to the right of your Rebel Captain icon) you can buy a 1 week activation for 60 gems or 4 weeks activation for 200 gems! diam





SAVE FILE

I can't restore my progress?


In order to restore progress, Dungeon Dogs must be connected to Google Cloud or iOS iCloud first! :3 You can connect your game by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Rebel Camp) or in the Start Menu! Then you can restore your progress! :D If you cannot load your progress, then it must not have been saved to the Cloud. So sorry about this! Next time, make sure to Cloud Save before uninstalling. Alternatively, if you've spent a considerable amount of time and/or money in Dungeon Dogs and would like to restore your progress manually, please contact Support using the button up top!




If I reinstall the game will it fix the bugs?


No! Reinstalling might result in your savefile disappearing and rarely fixes any bugs at all. Please contact us using the button up top. We're happy to help with any issue you're facing




Is my progress saved if I'm connected to Facebook?


No - Dungeon Dogs does not use Facebook to save In-Game Progress :( To save your progress you need to connect your Google Play or iCloud account with Dungeon Dogs. The Menu can be found in Game Settings > Check Cloud Save > Log In or Save To Cloud! [ For iOS devices: you first need to make sure you are connected to iCloud and that the Keychain feature is activated. You also need to be logged in to GameCenter in the iPhone Settings for it to work.

For Android devices: you first need to make sure to be connected Google Cloud in-game. You can access it by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu. ]




If I delete Castle Cats will my progress be saved?


No! If you want to continue playing Castle Cats you need to save your progress to the Cloud first. After you have done that it's save to delete the game!. To save your progress you need to connect your Google Play or iCloud account with Castle Cats. The Menu can be found in Game Settings > Check Cloud Save > Log In or Save To Cloud! :3 [ For iOS devices: you first need to make sure you are connected to iCloud and that the Keychain feature is activated. You also need to be logged in to GameCenter in the iPhone Settings for it to work.

For Android devices: you first need to make sure to be connected Google Cloud in-game. You can access it by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu. ]




How do I transfer my Android game to another Android Device?


Step 1: Preparing for transfer Go to Game Options > Settings > Cloud Save > Save to Google Play / iTunes you should be able to save and prepare for the transfer. Always make sure you're connected to the internet while you are saving, so the progress actually goes online. Otherwise, it will only be saved on your phone and you won't be able to transfer your save. Step 2: Transferring On the device you wish to have the game, do as follow: 1. Go to Game Options > Settings > Cloud Save > Check Data 2. It might take some time 3. Choose which file you'd like to have 4. Enjoy! OBS: If you don't have the option to save, you might have the below +16 version. But if you've gotten the wrong type of account, contact support and they'll help you!




How do I transfer my iOS game to another iOS Device?


Step 1: Preparing for transfer Go to Game Options > Settings > Cloud Save > Save to Google Play / iTunes you should be able to save and prepare for the transfer. Always make sure you're connected to the internet while you are saving, so the progress actually goes online. Otherwise, it will only be saved on your phone and you won't be able to transfer your save. Step 2: Transferring On the device you wish to have the game, do as follow: 1. Go to Game Options > Settings > Cloud Save > Check Data 2. It might take some time 3. Choose which file you'd like to have 4. Enjoy! OBS: If you don't have the option to save, you might have the below +16 version. But if you've gotten the wrong type of account, contact support and they'll help you!




I can’t recover my save?


In order to recover your save, Dungeon Dogs must be connected to Google Cloud or iOS iCloud first! You can connect your game by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Rebel Camp) or in the Start Menu! Then you can restore your progress! 😄 If you cannot load your progress, then it must not have been saved to the Cloud. So sorry about this! Next time, make sure to Cloud Save before uninstalling. Alternatively, if you've spent a considerable amount of time and/or money in Dungeon Dogs and would like to restore your progress manually, please contact Support using the button up top!




How do I transfer my Android game file to my iOS device (or vice versa)?


It's a bit tricky! To transfer your game from Android to iOS (or vice versa) you would first need to: 1. Contact us using the button up top and type: "Exporting from (Device 1) to (Device 2)! 2. We will give you a code to transfer your game with a set of instructions. 3. You contact us again when you are done with the code. 4. We will give you another code to enter on the device you'd like to move the game to. 5. Done! You now have your latest progress on your newest device! Wiee!




Is there a way to reset my account (progress)?


Yes! You can reset the account by removing all of your cache and data files from Dungeon Dogs in your phone app settings! You should be able to find the Cache in Phone Settings > Installed Apps > Dungeon Dogs > Cache If you're unable to do so, please contact support using the button up top!





COMMON QUESTIONS

My game keeps lagging, freezing and/or crashing!


So sorry about this! The first thing you should do (if you haven't) is to: 1a. Update your Android device Operative System to Version 8.0 or above. 1b. Update your iOS device Operative System to Version 12 or above. If you play on an old device your RAM may be too low to play Dungeon Dogs (The game needs at least 2GB of RAM to run smoothly). If that's the case, we recommend closing all background apps while playing Dungeon Dogs as well as playing on Airplane mode which is easier for an older device to handle! (Advanced) You can also try to remove Corrupt files in your Dungeon Dogs directory folder by cleaning out the Dungeon Dogs Cache. You should be able to find the Cache in Phone Settings > Installed Apps > Dungeon Dogs > Cache If you're still experiencing issues, please contact support by pressing the support button up top and sending us an email bre




I would like to report a bug and/or a player! How?


Click the support button on the top of the page and send us an email with screenshots of the bug 🐛 or player




The game keeps crashing randomly while watching ads!


So sorry about this! The first thing you can do (if you haven't already) is to: 1a. Update your Android device Operative System to Version 8.0 or above. 1b. Update your iOS device Operative System to Version 12 or above. If you play on an old device your RAM may be too low to play Dungeon Dogs. If that's the case, we recommend closing all background apps while playing Dungeon Dogs.

If you're still experiencing issues, please contact Support directly by pressing the button up top!




Will ( x ) Monthly Promotion Outfit come back?


Yes! Don't worry if you've missed an Outfit - they rotate and might come back anyday! kläder




I have too many tokens and the game won't let me trade it in!


Don't worry! To fix this just get another token and tap Deliver. You will get the surplus amount back asap! :D




I missed a Daily Login Bonus progress! What now?


Don't worry! If you miss a day, week or month your progress will stay the same where you left off!




I got a duplicate Dog when opening a box? Why?


You can get duplicates in Dungeon Dogs! If you do not want to keep your "Duplidog" you can chose to Dismiss it in the Barracks Menu for Embers, or use it to craft special eggs in Alchemy + much more! 🥚hund




I can't save my Rebel Captain. It says "Permission Needed"?


This means that Dungeon Dogs needs permission to save a photo on your device! To do this, please go to your device's App Settings > Find Dungeon Dogs > Check the box called "Storage Permission". Now Dungeon Dogs will have permission to save your photo onto your device! 😄📷




I can’t recover my save?


In order to recover your save, Dungeon Dogs must be connected to Google Cloud or iOS iCloud first! You can connect your game by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu! Then you can restore your progress! 😄 If you cannot load your progress, then it must not have been saved to the Cloud. So sorry about this! Next time, make sure to Cloud Save before uninstalling. Alternatively, if you've spent a considerable amount of time and/or money in Dungeon Dogs and would like to restore your progress manually, please contact Support pressing the button up top 👍




If I switch devices will my progress be saved automatically?


No - to save your progress you need to connect your Google Play or iCloud account with Dungeon Dogs. The Menu can be found in Game Settings > Check Cloud Save > Log In or Save To Cloud! :3 Now you can switch devices (Android > Android or iOS > iOS) and recover your save without a problem! To switch devices Android > iOS or viceversa, you need to follow our guide located in the questios below! :3 [ For iOS devices: you first need to make sure you are connected to iCloud and that the Keychain feature is activated. You also need to be logged in to GameCenter in the iPhone Settings for it to work.

For Android devices: you first need to make sure to be connected Google Cloud in-game. You can access it by going to the Settings Menu (tap the Cogwheel located at the top right corner in Main Menu / Guild Hall) or in the Start Menu. ]




How do I transfer my Android game file to my iOS device (or vice versa)?


It's a bit tricky! To transfer your game from Android to iOS (or vice versa) you would first need to: 1. Press the Support button up top to contact us and type this in: "Exporting from (Device 1) to (Device 2)! 2. We will give you a code to transfer your game with a set of instructions. 3. You contact us again when you are done with the code. 4. We will give you another code to enter on the device you'd like to move the game to. 5. Done! You now have your latest progress on your newest device! Wiee!




Is there a way to reset my account (progress)?


Yes! You can reset the account by removing all of your cache and data files from Dungeon Dogs in your phone app settings! You should be able to find the Cache in Phone Settings > Installed Apps > Dungeon Dogs > Cache If you're unable to do so, please contact support using the button up top and we'll assist you as soon as we can! fart




I purchased ( x ) but I didn't get it!


Oh no! The Evil Cat King must have stolen it! 😔 Press the Support button up top to get in touch with Dungeon Dogs Support and they will make sure the purchase is returned to you! Or if you want a refund: Issue a refund on the App Store or Play Store using the receipt that you received when making the purchase! tumm




Why can't I see the In-Game Chat?


If you can't see the in-game chat it means you filled in "below 16 years of age" when starting Dungeon Dogs! The reason for that is that because of GDPR laws in Europe, In-Game chat is disabled for players below 16 years of age, amongst other things!. If you are under 16 years old and want to access the In-Game Chat we require Parental Consent. In order to do so, you'd need to send an email to support@pocappstudios.com' with the title "Dungeon Dogs - Parental Consent" 😊 Information required in this email:
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Dungeon Dogs. 2) After we have reviewed and confirmed the information we will help you enable the features restricted by GDPR laws - like the In-Game chat!

None of the information provided will be shared and will only be used for this purpose!




Why can't I login to Facebook and/or get Minty Bark?


If you can't login to Facebook and/ord get Minty Bark it means it means you filled in "below 16 years of age" when starting Dungeon Dogs! The reason for that is that because of GDPR laws in Europe, certain in-game functions are disabled for players below 16 years of age, amongst other things!. If you are under 16 years old and want to get Minty Heart we require Parental Consent. In order to do so, you'd need to send an email to support@pocappstudios.com' with the title "Dungeon Dogs - Parental Consent" :3 Information required in this email:
1) Aattach a copy of your ID, your parents ID and a written consent from your parent stating that you (the player) are allowed to use these features in Dungeon Dogs. 2) After we have reviewed and confirmed the information we will help you enable the features restricted by GDPR laws - like the In-Game chat!

None of the information provided will be shared and will only be used for this purpose! ❤




The quest tells me I need 4 dogs, but I only have 3 slots?


The quest needs 4 skills! It means that you will have to evolve 1 dog to unlock their second skill to be able to continue the quest! 👍




I can't access chat, minigames, showroom or see my Captain in the camp?


This means you haven't finished the tutorial yet. If you keep doing the missions in the purple envelope tab to your right you will soon be able to finish the tutorial





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